Our podiums are made to order and personalised for the club or customer placing the order. Please read this policy before ordering and check your visual proof carefully before approving production.
Personalised podiums and change-of-mind returns
We do not offer change-of-mind returns or exchanges for podiums made to your specifications or clearly personalised with your club's design, colours, logos or other agreed details. These items are created for you and cannot normally be resold as a standard product.
This applies to a change of preference after ordering, including deciding that you would prefer a different design, colour scheme or personalised wording. It does not take away your rights if an item is faulty, damaged, not as described or does not match the agreed specification.
Check your design before approval
We provide a visual proof for you to review before production. Please check club and sponsor names, spelling, numbers, logos, layout, colours, dimensions and any other details shown or confirmed with the proof. Tell us about anything that needs changing before you approve it.
Production begins after final design approval, with a standard lead time of 3–6 weeks. A visual proof is a representation of the design; screens and printing processes can reproduce colour differently. If an exact colour match is important, discuss it with us before approval so the requirement can be considered and agreed.
If we produce the podium differently from the approved specification, we will investigate and put the issue right as appropriate. Approval does not excuse a manufacturing fault or remove rights that apply by law.
Changing or cancelling a personalised order
If you need to change or cancel an order, contact us as soon as possible. We will check the design and production stage and explain what can still be done. Amendments may affect the price and lead time; any additional work or charge will be discussed with you first.
The usual consumer cooling-off cancellation right does not apply to goods made to your specifications or clearly personalised. We cannot promise that a personalised order can be cancelled once accepted, or that changes can be made once production has started. We will consider requests individually and explain the position clearly.
Faulty, damaged or incorrect goods
If your podium arrives damaged, develops a fault, is not as described or differs from the agreed order, please email info@plexico.co.uk with your order number and a description of the problem. Photographs of the item and packaging are helpful where available, but please still contact us if you cannot provide them.
We will assess the issue and arrange the remedy required in the circumstances, which may be a repair, replacement or refund. Where you are buying as a consumer, your statutory rights remain fully protected. The personalised nature of the product does not remove those rights.
Please report transit damage promptly so we can investigate with the courier. We do not impose a short reporting deadline that overrides your statutory rights. Signing for a shipment does not automatically mean that you have accepted an undiscovered fault.
Return and collection arrangements
Because podiums are delivered on pallets, please contact us before sending an item back so we can arrange appropriate handling and confirm the return address. The contact address shown elsewhere on the website is not an instruction to send a pallet there without arrangements.
Where a return is required because the goods are faulty, incorrect or otherwise do not meet your statutory rights, we will arrange or cover reasonable return costs as required by law. We will not ask you to organise an unsuitable shipment. Keep the original packaging if you can, but its absence does not automatically remove a valid claim.
Refunds
When a refund is due, we will confirm the amount and process it through the original payment method unless another method is agreed. Refunds will be handled within the timescale required by applicable law. Your bank or payment provider may then need additional processing time.
Non-personalised items and your rights
If an item is not made to your specifications or clearly personalised, any applicable statutory cancellation rights still apply. Simply manufacturing a standard item after an order is placed does not automatically remove those rights. Where a consumer has a statutory distance-selling cancellation right, they can normally notify us within 14 days after receiving the goods and then have a further 14 days to return them.
This policy does not exclude or limit any rights or remedies that cannot lawfully be excluded. For orders placed by a club or organisation in the course of business, the agreed order terms and applicable business purchasing rights apply; consumer-only rights apply where the buyer legally qualifies as a consumer.
For assistance, please contact Sportpodiums before arranging a return.